Motion Lab's Privacy Policy

MOTION LAB’S PRIVACY POLICY

Last updated: July 11, 2024

MOTION LAB (hereinafter “Motion Lab” “we,” “our,” or “us”) is committed to safeguarding and handling your Personal Information in a responsible and secure manner.

This Privacy Policy (“Policy”) describes how we process your Personal Information as you use our website located at www.iamotionlab.com, visit our studios, webpages, and mobile apps (together, the “Services”) provided, operated or owned by Motion Lab. When we collect, access, use or do anything with your Personal Information, we are “processing” your Personal Information.

We may modify this Policy at any time and non-material changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy.

CONTENTS

SECTION 1 – INFORMATION WE COLLECT THROUGH YOUR USE OF THE SERVICES

Personal Information is any information that is related to you, identifies you or makes you identifiable. We collect different types of Personal Information when you’re accessing or using our Services, including:

  • Information You Provide to Us: In connection with the Services, we may ask you to provide these categories of Personal Information:
    • Account Information: Information you provide about yourself to access our Services, including name, email address, phone number, mailing address, and password, so that we may communicate with you and provide you with the Services.
    • Scheduling Information: In order to sign up for a class or to purchase memberships online through our Service, you must provide us with your name, physical address, email address, date of birth, phone number, and Payment Information (described below). If you complete a membership agreement or sign up for a fitness event, we also collect information about any health conditions that could affect your ability to participate in a workout. If you do not provide this information, you may not be able to participate in a class or event.
    • Payment Information: If and when you make an order through our Services, you will need to provide us with a payment card, including billing information such as your billing address, phone number, and name on the payment card. A third-party service provider stores and processes this information securely and only for purposes of making an order through our Services.
    • Voluntary Information: Information you provide to us voluntarily by completing web forms, submitting a job application, signing up for our newsletter, participating in polls, or contributing to blogs, postings, contacting customer service, and other mediums constitutes Voluntary Information.
  • Usage Information Automatically Collected: When you use the Services online or through our mobile app, we automatically collect information about the Services you use and how you use them, as described below.
    • Service Data: We collect information about your interactions with the Services, such as the pages or other content you view, and other actions you perform while using the Services.
    • Log Data: We automatically collect log information when you use the Services. This might include your IP address, access times, hardware and software information, device information, device event information (e.g. crashes, unsuccessful logins, browser type), the web page you’ve viewed or engaged with before or after using the Services, and other relevant information. We collect and monitor this data in order to keep track of the security and privacy of your account.
    • Cookies and Similar Tracking Technologies: We may use cookies, embedded scripts and other tracking technologies to collect and store information about your use of our Services. We use these tools to ensure that you receive a personalized experience, to provide you with certain functions on our Services, to keep your account safe, and to improve and optimize our Services. See “Section 4 – Your Choices” below for instructions on how to update cookie preferences for your web browser.
  • Information from Our Studio: CCTV is installed at our studio, to monitor building security and assist in crime prevention and detection and to ensure the health and safety of our staff and visitors to our sites. We may collect some Personal Information about you through our CCTV systems, including your image or likeness.
  • Information from Third Party Applications or Platforms: Motion Lab utilizes Mariana Tek as a service provider and/or data processor and is connected to your information. Once the Personal Information has been transferred to a third party, you may or may not be able to rescind or remove the information and should check with the third-party application or service as to your options.
  • Job Applicant Information: If you apply for a job posting, we collect information necessary to process your application or to retain you as an employee, which may include education and job history information. Providing this information is required for us to consider you for employment.

SECTION 2 – HOW WE USE YOUR INFORMATION

Your Personal Information can be used for various purposes, including:

  • To Provide Our Services: When you access or use our Services, we process certain Personal Information about you to be able to provide you with our Services. Some examples of how we process your Personal Information in our Services include, but are not limited to:
    • To allow you to view, book, and attend classes at our studio;
    • To pay for the Services;
    • To ensure a safe work-out environment;
    • To analyze your use and enjoyment of the Services.
  • To Communicate with You: When you create an account for our Services, you will receive Service-related communications. Our Service-related communications are transactional messages about your account, billing information, your attendance, surveys, support, customer service, discounts you’ve earned, policy changes, or other Service-related notifications. Service-related communications are necessary for us to continue to provide our Services to you.
  • Marketing Communication: We may also use your Personal Information for marketing, promotional, or sweepstakes related communications and initiatives. You can manage your email preferences and opt out of certain communications, such as by clicking the “unsubscribe” link found within non-transactional communications or by emailing us at the contact information listed at the end of this Policy.
  • To Enforce our Terms, Agreements, or Policies: To maintain a safe, secure, and trusted environment for you when you use the Services, we use your Personal Information to make sure our terms, policies, and agreements with you and any third parties are enforced. We actively monitor, investigate, prevent, and mitigate any suspected or actual prohibited activities on our Services.
  • To Comply with Applicable Laws: We may be required to process your Personal Information under certain laws and regulations, such as tax laws. We may also process any and all information if required to do so by law or in the good faith belief that such processing is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that we may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce Terms of Service and other policies; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Motion Lab, its employees, its users, its clients, and the public. We cannot provide the Services to you without such processing.
  • For Employment: We collect information in connection with applications for positions at Motion Lab to consider you for employment.

SECTION 3 – HOW WE SHARE YOUR INFORMATION

We may share your Personal Information as follows:

  • Third-Party Service Providers: We may use third parties to perform certain services on our behalf in connection with the Services such as:
    • to process and store data, including your Personal Information;
    • to track, analyze, and modify our Services;
    • for marketing, advertising, and distribution;
    • to assist us in providing you with customer support; and
    • to support our IT and security efforts.
  • Legal Obligations and Safety: We may share your Personal Information if it is reasonably necessary to comply with a valid legal process (e.g., subpoenas, warrants, court orders, etc.).

Certain third-party service providers, such as Mariana Tek and/or payment transaction processors, such as Stripe, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these third-party service providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these third-party service providers. In particular, remember that certain third-party service providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Mariana Tek is part of Xplor Technologies, and Xplor’s privacy notice can be found at: www.xplortechnologies.com/privacy-notice/

SECTION 4 – YOUR CHOICES

Your Account. You may access your Account Information at iamotionlab.com or via the mobile apps. You can edit your Account Information as necessary, such as your email address, name, phone number, and more. When you update your Account Information, we may keep a copy of your previous account details for our records and to prevent fraud or other activities that violate our terms, policies and agreements. However, if you do not provide us with some of your Personal Information, such as your name or email, we will no longer be able to provide you with access to our Services.

Self-Reported and Voluntary Information. You may choose not to provide us with some of your Personal Information. For example, you are not required to complete any survey we send to you.

Communication Preferences. If you do not want to receive emails from us, please adjust your communication preferences or click the unsubscribe link within the email you received from us. You will not be able to unsubscribe from Service-related communications as they are necessary for us to continue offering you the Services.

Account Deletion. At any time, you can delete our App from your mobile device. Deleting our App does not delete your account or the related Personal Information. If you wish to delete your account completely, please email us at info@iamotionlab.com. Please note that deletion of your Personal Information is subject to limitations, including any applicable legal retention requirements.

Cookies Preferences. You can exercise your preferences in relation to cookies served on our Services by adjusting your browser settings which provide you with the option to refuse or remove some or all browser cookies.

  • You can use the browser with which you are viewing our Services to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of the Services. Also, if you disable cookies, other parts of the Services may not work properly. You can find more information about how to change your browser cookie settings at www.allaboutcookies.org.

Do Not Track Signals. Currently, we do not monitor or take any action with respect to Do Not Track signals or other mechanisms, which means that we collect information about your online activity both while you are using the Services and after you leave our Services.

Third-Party Tracking. Certain third-party cookies may collect your Personal Information over time and across different websites. For more information on how you can control cookies and exercise your preferences regarding them, please see the “Cookies Preferences” section above.

SECTION 5 – THIRD-PARTY SERVICES

You may find links to other websites, third party applications, and widgets on our Services that we do not own or control. When you click on links in our Services, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our Services or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 6 – SECURITY

To protect your Personal Information, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

You should be aware that, unfortunately, no system can be 100% secure. There will always be a risk that your Personal Information gets compromised. We also depend on you to keep your Account Information secure by keeping your password confidential and taking precautions to keep others from accessing your account. Please notify us immediately at info@iamotionlab.com if you become aware of any unauthorized access to or use of your account.

SECTION 7 – CHILDREN’S PRIVACY

By using the Services, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use the Services. Please contact us if you believe we have collected Personal Information about a child without consent from their parent or guardian so we can take action to prevent such access and to delete their Personal Information from our Services.

SECTION 8 – RETENTION

We generally retain your Personal Information as long as necessary to fulfill the purposes of collection, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. Otherwise, we will try to delete your Personal Information upon your request or when we no longer need it for the purposes for which it was originally collected. We will not delete any Personal Information that also relates to other individuals, unless such other individuals also wish to delete their Personal Information at the same time.

SECTION 9 – CONTACT INFORMATION

If you have questions about this Privacy Policy, please contact our Privacy Compliance Administrator at info@iamotionlab.com.